1-866-222-6996

Calgary:
403-275-6996
La Crete:
780-928-3711
Edmonton:
780-232-2924

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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What to Do if Loss Occurs

If you have experienced a loss that you believe may be covered by your policy, it is important to take steps that may help to reduce your loss and make your claims process run smoothly.

1. Secure your property to reduce further damage:

  • Water damage:  Shut off the water supply and remove excess water, lift personal property off the floor
  • Exposed roof decking:  Have the exposed area covered to prevent further water damage
  • Split door jamb:  Secure the door
  • Frozen pipes:  Restore heat

 

2. Notify authorities

In cases of theft, burglary, robbery, vandalism, malicious acts or mysterious disappearance of property, you will need to:

  • Notify the police or authorities having jurisdiction
  • Supply MMI with information about the circumstances of the claim, as well as reasonable evidence to support the amount claimed
  • Supply MMI with an accurate description of the items damaged or stolen, where and when they were acquired, and the cost to replace each item

 

3. Report all property and liability losses

  • Report your claim as soon as possible.
  • Contact your local church representative if you have one
  • If you are unable to contact your local church representative, please contact Mennonite Mutual Insurance directly by calling:
    Monday - Friday from 8:30am - 4:30pm
    403-275-6996 or 1-866-222-6996
  • After Hours Claims Line: 1-866-556-7079